Please select an FAQ Category for answers to many of your frequently asked questions:
SIRIUS is a service offering 120 channels of satellite radio featuring digital-quality music, sports, news and entertainment programming when and where you want it. With three high-orbit satellites directly over North America we broadcast 120 channels of satellite radio to listeners from coast-to-coast-to-coast in Canada. SIRIUS delivers the best 100% commercial-free music in virtually every genre plus dozens of other channels for sports, news, talk and entertainment . Experience all of the SIRIUS channels — download or print our channel guide.
Our Statistical Multiplexing technology dynamically allocates bandwidth to the channels that need it most. SIRIUS is the only satellite radio provider that does this. What it means for you is better overall sound quality and superior sound resolution, so you hear the music/programming the way it was intended.
“SIRIUS” is the brightest star in the constellation Canis Major and the Northern Hemisphere. It was named after the ancient Egyptian god Osirus, who was represented pictographically as a dog, giving SIRIUS its more familiar name: the Dog Star.
SIRIUS differs from regular radio in several ways. SIRIUS is unique because we stay true to the artists and their music by broadcasting 100% commercial-free music. So, unlike traditional radio, all of our original music channels have no commercials – ever! SIRIUS offers original programming — not recycled radio. Our original music channels play songs from the most popular to the obscure, and everything in between. From crunch-core metal to spoken word, from bubble-gum pop to vintage jazz — we’ve got what you want and more. And if you're looking for a more intimate experience, our national broadcast studio hosts hundreds of exclusive live interviews and performances you won’t hear anywhere else.
For the best experience, we recommend: • PC – Windows 98 or NT 4 and above • MAC – OS 9.0 or higher • Connection Speed – ISDN or higher • Browser – Safari 1.0, Netscape 7, Internet Explorer 5.5 or higher, AOL Version 5.0 or higher • Flash – The latest version • Media Player - Windows Media Player plug-in is required. The latest version is suggested.
These are the last 5 songs you’ve actually heard from beginning to end. In order for the song name and artist to enter the “Last 5 Songs You Heard” list, you must listen to a song from the very beginning. Otherwise, the player cannot add the song you heard from the list.
Song title and artist name data is married with the stream of music by the Windows Media Encoder. When this data arrives at your PC, it is displayed using an ActiveX control. However, because all Macintosh browsers and PC browsers other than Internet Explorer do not provide ActiveX support for the Windows Media Player, that information cannot be displayed when those browsers are utilized.
ActiveX is a set of technologies created by Microsoft for sharing information among different programs. The ‘control’ is simply the use of ActiveX. In the case of siriuscanada.ca, the ActiveX control is sharing song and artist data found in the Windows Media Player plug-in with your browser. It is similar to a Java applet, except that ActiveX controls have full access to the Windows operating system only—they do NOT work with Macintosh browsers and certain PC browsers.,There are many ways to get SIRIUS. You can get SIRIUS installed in your car or you can take SIRIUS from your car to your home, office, boat and beyond with our new Plug & Play systems.
Due to the way our media player operates, it is necessary for the player to communicate with the server every time you change what channel you are listening to.
Part of our security system for the player uses a system of digital keys. These keys are valid for only a short period of time. In order to ensure that your browser doesn’t keep and try to use old and invalid keys, you must set your browser to cache pages either automatically or to never cache them at all. To do this in Internet Explorer, go to your browser's Tools menu, click on Internet Options, then Settings, then select Never or Automatically, click Apply and then Okay. This should resolve the problem. For Netscape on Windows, go to your browser’s Edit menu, choose Preferences, select Advanced, then select Cache. Under Compare the page in the cache to the page on the network select “Every time I view the page” for best results. For Internet Explorer on Mac go to your browser's Explorer menu, choose Preferences, and then click on Advanced. Under Update Pages select Always for best results. These settings may vary from browser to browser.
There are a few possibilities: • You are not using version 6.0 or higher of the Windows Media Player. If this is the case, please visit Microsoft's Download Center in order to download the latest version. • The Windows Media Player is not compatible with all browsers. If you would like to listen to SIRIUS online we recommend that you use either Netscape 6.x or Internet Explorer 5.5 or higher.
Re-buffering is something that is experienced with all live internet streaming. Most often, the reasons for this are because of your Internet connection speed (56K or lower) or because of excess Internet traffic. You can try waiting a few minutes or accessing the channel later when there might not be as much traffic.
This is most likely because of network traffic.
All of the commercial-free music channels available online are the same as what SIRIUS listeners hear via satellite. Due to certain limitations, we are unable to make all of Sports, News, and Entertainment channels available online at this time. Select talk programming is available.
There may be several reasons for this. We suggest: • Disable all pop-up blockers (the Google toolbar, Norton Internet Security) at the moment you attempt to launch SIRIUS Online Listening. • Upgrade Windows Media Player to the latest version available • If you are using Real Networks’ Real Player, disable it for the duration of your listening • Ask the user to clear their cache. Follow the steps below: Internet Explorer – Click Tools, then Internet Options. Click on the General Tab. Look for Temporary Internet Files and click Delete Files. Click OK. Click OK again. Netscape – Click Edit, then Preferences. Click the + (plus) sign in front of the word Advanced. Click Cache. Click Clear Memory Cache and press Yes on the dialog box. Next click Clear Disk Cache and press Yes on the dialog box. Click OK again to close the Cache Dialog box. Internet Explorer on MAC – Click Edit, then select Preferences followed by Web Browser, then Advanced. Click Empty.
Your username and password is being used in another location. Your username and password can only be used at one computer at a time. This may have happened if you have shared your login information with friends or family. If this is unauthorized usage, please contact Customer Care.
These images are known as a CAPTCHA. This helps to prevent fraud on our web site and allows you to use the services on our website without interruption.
After 90 minutes of inactivity in Sirius Online Listening, you will be prompted to confirm that you’re still listening. Click on the image to keep on listening without interruption. It cannot be disabled at this time.
Sirius Online Listening is a service that comes free with your subscription. At this time, there is no Internet Only service to Sirius Canada.
While we do have in place an extensive network of ground repeaters in most metropolitan areas, factors such as microwaves and physical obstruction (bridges and tunnels) may temporarily disrupt signal reception. This problem is largely held at bay by the four-second buffer created by slight broadcasting delays between our three high orbit satellites orbiting over North America. In addition, SIRIUS has in place an extensive ground network of repeaters, which rebroadcast our signal in densely populated areas.
Contact SIRIUS Customer Care by calling 1-888-539-SIRIUS (7474).
SIRIUS has no way of monitoring the functional status of your radio. If you are encountering technical difficulties with your hardware, we suggest that you contact its manufacturer or consult your Owner’s Manual.
Once you have installed your SIRIUS system, activate your service by calling Customer Care at 1-888-539-SIRIUS (7474). Coming soon to this website will be the ability for you to activate and manage your account online. To fit your needs, choose a monthly or yearly subscription plan. Plus, pay only $7.99/mo each to activate up to 3 other additional receivers. For more subscription options, view our Plans.
You cannot pay your bill online yet. The only way to currently do this is through Customer Care, which can be reached at 1-888-539-SIRIUS (7474). You will be able to manage your account online shortly from this website.
No, your monthly subscription is renewed automatically and billed to your credit card on record. If you wish to modify your subscription type or cancel, contact our Customer Care center at 1.888.539.SIRIUS (7474).
If you're not sure whether your car has SIRIUS, your best bet is to contact your dealer to find out. If you hit the 'satellite' button on your radio and see a 12 digit number, call SIRIUS Canada at 1-888-539-7474 and we can activate your radio. Another method to determine if your car has SIRIUS Satellite Radio from the factory is to start by looking for a SIRIUS antenna. If it has a SIRIUS antenna then it's likely that you have SIRIUS ready to be activated.
If you bought a car and it has a radio marked "SIRIUS READY", it doesn't automatically mean that you have SIRIUS Satellite radio. It means that you can hook up a Sirius Satellite Radio tuner module to the radio.
If you have a car that is SIRIUS ready but doesn't have a satellite tuner you have two options: 1) You can purchase a tuner and have it installed. You need to purchase a tuner that is compatible with the radio you have. The tuners are not interchangeable by brand so make sure you purchase the correct product. 2) Or you can purchase a plug and play radio. Your car radio doesn't have to be SIRIUS-ready to use a plug and play satellite radio. Plug and play satellite radios work with all am/fm radios. One of the benefits of plug and play is that you can use it in your car, boat, home or in the cottage.
If you recently purchased a vehicle with XM, you can still get SIRIUS. Your first option is to purchase a plug and play radio. Check with your dealer or a car audio installer for details on getting a professional installation. Your second option is to purchase a SIRIUS Connect receiver designed for your specific automotive manufacturer.
If your car doesn’t have a factory-installed SIRIUS radio, you can get a plug and play satellite radio, which allows you to bring SIRIUS from the car, to your home, cottage or boat anywhere in North America. You can also contact your dealer and see if there is a SIRIUS dealer install kit available for your vehicle.
With a plug and play radio, you can transfer the radio from one vehicle to another. Also, you can purchase additional plug and play radios or vehicles with SIRIUS and get any additional subscription at a fraction of the cost of your primary subscription. Learn more.
SIRIUS will not prevent you from listening to your local AM/FM radio stations. Check your car radio manual for instructions on how to switch back and forth between AM/FM and SIRIUS.
There are many ways to get SIRIUS. You can purchase a vehicle with SIRIUS as factory standard equipment or factory installed equipment. You can ask your dealer if a SIRIUS dealer install kit is available for your vehicle. You can get SIRIUS installed in your car so you can take SIRIUS from your car to your home, office, boat and beyond with our new Plug & Play systems.
When in your vehicle, SIRIUS reaches virtually all Canadians. With three high-orbit satellites, Canadians on every coast and in the far north can enjoy digital-quality music, news, sports, talk and entertainment channels. SIRIUS' satellites geosynchronous orbit means the satellites are more directly above North America than satellites in stationary orbit above the equator. This allows for a higher "look-angle" to radios, ensuring better reception in areas with tall buildings. And in larger cities where a density of tall buildings may cause periodic interference for satellites, "terrestrial" ground repeaters will enhance the signal.
To activate your SIRIUS service, call SIRIUS Customer Care at 1-888-539-SIRIUS (7474). Have your 12-digit ESN ready and your radio turned on when you call.
You may need to get your SIRIUS signal resent. Please call SIRIUS Customer Care at 1-888-539-SIRIUS (7474).
If you have purchased a vehicle with factory installed or dealer installed SIRIUS Satellite Radio, then SIRIUS is covered under the regular vehicle warranty. If you have a plug and play radio in your car, then SIRIUS is covered under a one year manufacturer's warranty.
There are no contracts to sign and customers may cancel their service at anytime.
Contact SIRIUS Customer Care by calling 1-888-539-SIRIUS (7474), or contact us through email by going to www.siriuscanada.ca.
If you're not sure whether your truck has SIRIUS, your best bet is to contact your manufacturer to find out. If you hit the 'satellite' button on your radio and see a 12 digit number, call SIRIUS Canada at 1-888-539-7474 and we can activate your radio.
If you bought a truck and it has a radio marked "SIRIUS READY", it doesn't automatically mean that you have SIRIUS Satellite radio. It means is that you can hook up a SIRIUS Satellite Radio tuner module to the radio.
Many trucks come with SIRIUS Satellite radio from the factory. Here is how you determine if your truck has Sirius:
Start by looking for a SIRIUS Antenna. If it has a SIRIUS Antenna then it's likely that you have SIRIUS ready to be activated. Another check is to look at the back of the radio and see if there is a large data cable connected. If there is this would indicate that it runs to a SIRIUS Satellite Radio tuner module.
If you have a truck that is SIRIUS ready but doesn't have a satellite tuner you have two options: 1) You can purchase a tuner and have it installed. You need to purchase a tuner that is compatible with the radio you have. The tuners are not interchangeable by brand so make sure you purchase the correct product. 2) Or you can purchase a plug and play radio. Your boat radio doesn't have to be SIRIUS-ready to use a plug and play satellite radio. Plug and play satellite radios work with all am/fm radios. One of the benefits of plug and play is that you can use it in your car on the way to the boat or in the cottage.
If you recently purchased a vehicle with XM, you can still get SIRIUS. Check with your dealership or car audio installer for details on getting a professional installation. Another alternative is to purchase a plug and play radio.
If your truck doesn’t have SIRIUS in the factory-installed radio, you can get a plug and playsatellite radio, which allows you to bring SIRIUS from the car, to your home, cottage or boat anywhere in North America.
With a plug and play radio, you can transfer the radio from one vehicle to another. Or, you can get additional subscriptions at a fraction of the cost of your primary subscription. Learn more.
SIRIUS will not prevent you from listening to your local AM/FM radio stations. Check your car radio manual for instructions on how to switch back and forth between AM/FM and SIRIUS.
There are many ways to get SIRIUS. You can get SIRIUS installed in your car or you can take SIRIUS from your car to your home, office, boat and beyond with our new Plug & Play systems.
To activate your SIRIUS service, call SIRIUS Customer Care at 1-888-539-SIRIUS (7474). Have your 12-digit ESN ready and your radio turned on when you call.
You may need to get your SIRIUS signal resent. Please call SIRIUS Customer Care at 1-888-539-SIRIUS (7474).
Contact SIRIUS Customer Care by calling 1-888-539-SIRIUS (7474), or contact us through email.
If you're not sure whether your boat has SIRIUS, your best bet is to contact your manufacturer to find out. If you hit the 'satellite' button on your radio and see a 12 digit number, call SIRIUS Canada at 1-888-539-7474 and we can activate your radio.
If you have purchased a boat and it has a radio marked "SIRIUS READY", it doesn't necessarily mean that you have SIRIUS Satellite radio. It means is that you can hook up a Sirius Satellite Radio tuner module to the radio.
Many boats come with SIRIUS Satellite radio from the factory. Here is how you determine if your boat has Sirius:
Start by looking for a SIRIUS Antenna. If it has a SIRIUS Antenna then it's likely that you have SIRIUS ready to be activated. Another check is to look at the back of the radio and see if there is a large data cable connected. If there is this would indicate that it runs to a SIRIUS Satellite Radio tuner module.
If your boat has a Clarion XMD4 just press the SAT button and this will tell you if you have a Satellite tuner module. With the Clarion XMD4 or M455(A) you can check by repeatedly pressing the Func/Source button until SIRIUS is displayed. If it doesn't appear then you don’t have a Satellite tuner attached.
Once you have established that there is a satellite tuner attached you need to retrieve an ESN number (12 digits) so that you can activate the unit.
To find the ESN number on the Clarion XMD4(A) - press and hold down the menu button for 2 seconds. Press the Truck up button until ‘SID DISP’ is shown on the screen. Press ENT button. You will see 6 digits. There are 12 digits in an ESN number so you will need to turn the volume clockwise one position to display the second 6 digits.
To find the ESN number on the Clarion XMD3(A) and M455(A) – Press and hold down the T (func) button for 2 seconds. Press the truck up button until ‘SID DISP’ is shown on the screen. Press the Play/Pause (Enter) button. You will see 6 digits. There are 12 digits in an ESN number so you will need to turn the volume clockwise one position to display the second 6 digits.
If you have a boat that is Sirius ready but doesn't have a Satellite tuner you have two options. 1) You can purchase a tuner and have it installed. You need to purchase a tuner that is compatible with the radio you have. The tuners are not interchangeable by brand so make sure you purchase the correct product. 2.) Or you can purchase a href="http://www.siriuscanada.ca/en/products/product_list.aspx?cat=plugplay">plug and play radio. Your boat radio doesn't have to be Sirius-ready to use a plug and play satellite radio. Plug and play satellite radios work with all am/fm radios. One of the benefits of plug and play is that you can use it in your car on the way to the boat or in the cottage. Then just plug it into your boat. When it comes time to store the boat for the winter you keep using the plug and play unit in your car, home or on the beach if you head south for the winter.
If you recently purchased a boat with XM, you can still get SIRIUS. Check with your dealership or car audio installer for details on getting a professional installation. Another alternative is to purchase a plug and play radio.
If your boat doesn’t have SIRIUS in the factory-installed radio, you can get a plug and playsatellite radio, which allows you to bring SIRIUS from the car, to your home, cottage or boat anywhere in North America. There are many installation options for your boat - contact us to learn more.
With a plug and play radio, you can transfer the radio from one vehicle to another. Or, you can get additional subscriptions at a fraction of the cost of your primary subscription. Learn more.
SIRIUS will not prevent you from listening to your local AM/FM radio stations. Check your car radio manual for instructions on how to switch back and forth between AM/FM and SIRIUS.
There are many ways to get SIRIUS. You can get SIRIUS installed in your car or you can take SIRIUS from your car to your home, office, boat and beyond with our new Plug & Play systems.
To activate your SIRIUS service, call SIRIUS Customer Care at 1-888-539-SIRIUS (7474). Have your 12-digit ESN ready and your radio turned on when you call.
You may need to get your SIRIUS signal resent. Please call SIRIUS Customer Care at 1-888-539-SIRIUS (7474).
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